Commercial Specialist Outbound - Czech or Slovak speaker

Location: Kraków, Poland


Shell Fleet Solutions (SFS) is Shell’s fuel card business serving millions of business customer on over 40,000 Shell retail sites daily. Beyond ensuring a convenient and secure way to pay for fuel (via the Shell Card), We also offer to our customers a range of mobility solutions that help them increase the efficiency, profitability and safety of their fleet – EV charging, CO2 offsetting, Tolling solutions, as well as Telematics are only a few solutions that help our customers be prepared for the future.

We have ambitious growth plans in the SME segment and we look for a keen, driven and curious sales & customer support agent to join us on this growth journey. We are looking for “go getter” with the right amount of “can do attitude” to join a young, dynamic team. The primary focus of this role will be to drive the growth of the SME customer segment in Czech&Slovakia, however additional requests for other customer groups might be part of your role:

  • Using digital tools and various databases to contact potential customers and presenting specific products or services with a sales goal
  • Support potential customers in onboarding activities pertaining to setting up accounts
  • Respond to customer issues within the agreed SLA, by connecting with relevant teams to reach a resolution
  • Track trends and insights from the customers or prospects, including number of active/inactive cards, overall volume purchased, performance vs. customer-declared volumes
  • Managing documents to get credit vetting of the customer.
  • Preparing the documentation according to accepted offer and collecting customer signatures and necessary documents (including the prolongation of existing contracts).
  • Provide effective day to day support to existing customers incl.: customer management and periodical verification of customer needs, experiences & wishes; Understanding customers growth plans, new destinations or business areas in order to propose additional products or services.
  • Active management of CRM system, tagging opportunities, insert commercial changes, update customer details.
  • Regularly engage with product & marketing teams regarding customer issues, opportunities for improvement and competitor activities.
  • Churn – proactive contact with customers with declining volumes or with customers that stopped uplifting with Shell cards.



  • English minimum C1
  • Czech or Slovak minimum C1
  • Experience in Customer Operations/sales or marketing
  • Customer first approach
  • Ability to use digital tools to identify and connect with potential customers via phone, email and live chat
  • Quick learner mindset to quickly understand the Shell Cards offer, including Road Services, key benefits, features and best practices.
  • Applicants for the job should have excellent verbal communication skills as it requires describing products or services in order to persuade a prospect to convert
  • Ability to analyse data & good Excel skills.
  • Sales/business acumen and entrepreneur mindset.
  • Diligent with positive attitude.
  • Professional business stakeholder management



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Aktualizované dňa: 23.04.2021 | check_circle Ponuka je aktuálna
Pozícia Asistentka, Sekretárka, Commercial Specialist Outbound
Odbory Administratíva, Predaj a obchod
Typ úvazku Plný úväzok
Dĺžka pracovného pomeru Na dobu neurčitú
Požadované jazykové znalosti Anglický jazyk - Výborná (C1/C2), Český jazyk - Výborná (C1/C2), Slovenský jazyk - Výborná (C1/C2)
Základná zložka mzdy (brutto)
Identifikační číslo ID-2238/23042021
Inzerát pridaný dňa 23.04.2021